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Avoiding Mistakes and Exposing Preconceptions: The Importance of RPA Pilots

Avoiding Mistakes and Exposing Preconceptions: The Importance of RPA Pilots

The AI&IA Network shares an article, which shows why an RPA pilot is important to implement. Read the complete article here for free:

Part I: Report on Cognitive Virtual Agents at SEB Bank

Part I: Report on Cognitive Virtual Agents at SEB Bank

In part I of this report, the authors Professor Mary Lacity, Professor Leslie Willcocks, and Andrew Craig examine how IPsoft’s cognitive virtual agent (CVA) called Amelia is being deployed at SEB, a leading Nordic corporate bank. CVAs like Amelia are software platforms designed to perform like a human service agent using natural language interactions. Read part I of the report here for free:

Part II: Report on Cognitive Virtual Agents at SEB Bank

Part II: Report on Cognitive Virtual Agents at SEB Bank

“The bank’s deployment provides a strong example of the productivity improvements that can be achieved by combining cognitive and autonomic solutions. It highlights the potential of integrating digital labor, autonomics, people, processes and technology into a single system that increases performance levels.”

The authors Professor Mary Lacity, Professor Leslie Willcocks, and Andrew Craig examine how IPsoft’s cognitive virtual agent (CVA), Amelia, is being deployed at SEB, a leading Nordic corporate bank. CVAs like Amelia are software platforms designed to perform like a human service agent using natural language interactions.

  • Decide optimal time to escalate calls to humans
  • Design the machine’s training program
  • Since cognitive automation tools are trained (not programmed), compare training to human training in order to set expectations
  • Gain C-suite support without overselling
  • Invite customers to try the automation, but keep other channels open
  • Envision, communicate and deliver value to employees
  • Assess employee performance based on service quality, not productivity

Read Part II of the report here for free:

2 for 1 Article and Infographic: Robots are here to stay, resistance is futile

2 for 1 Article and Infographic: Robots are here to stay, resistance is futile

The floodgates have been opened: Intelligent automation is being steadily and exponentially integrated into technology platforms, systems, and solutions that have already played a significant role in developing enterprise performance.

This week is 2 for 1: SSON is sharing an article to help you understand the long-term impact of this technology, and an infographic to visualize the current stage of development with facts and figures, which you can download for free from our site:

Robots Are Coming: 7 Reasons Why Resistance is Futile

Robots Are Coming: 7 Reasons Why Resistance is Futile

The floodgates have been opened: Intelligent automation is being steadily and exponentially integrated into technology platforms, systems, and solutions that have already played a significant role in developing enterprise performance.

SSON is sharing their exclusive infographic to help you understand the long-term impact of this technology, and visualize the current stage of development with facts and figures, which you can download for free from our site:

Article "Data first, automation second" + Interview with Nordea Bank

Article "Data first, automation second" + Interview with Nordea Bank

SSON published an article on the importance of data for automation projects and an expert interview with Tuomo Sievilä, Strategic Partner and Robotic Process Automation Concept Owner at Nordea Bank, that you can both download here for free: