Part I: Report on Cognitive Virtual Agents at SEB Bank

Part I: Report on Cognitive Virtual Agents at SEB Bank

In part I of this report, the authors Professor Mary Lacity, Professor Leslie Willcocks, and Andrew Craig examine how IPsoft’s cognitive virtual agent (CVA) called Amelia is being deployed at SEB, a leading Nordic corporate bank. CVAs like Amelia are software platforms designed to perform like a human service agent using natural language interactions. Read part I of the report here for free:


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